Knee Strap Penis Stretcher: Product quality and performance are our top priorities. If there are any issues or dissatisfaction with our products purchased on all online platforms (Amazon included), we offer a 30-Day Full Refund once the product is returned to us. Please email us at stillonsystems@gmail.com to start the return. We will dispose of the product upon arrival due to sanitary concerns. Our US-based specialists are also available to troubleshoot and discuss any questions you may have. Any manufacturer's defects or missing parts will be replaced upon request. Please e-mail us at stillonsystems@gmail.com for immediate assistance.